How will we implement Promitea in your company?

One of the biggest concerns when implementing a new procurement system is:

“Everything looks great, but how are we going to implement Promitea in our company? Our buyers don’t know how to use it, our IT team is already overloaded, and we won’t get any additional budget.”

And it’s not just about launching the system. It’s also about tailoring it to fit your company’s specific procurement needs.

• Who will tell us which features we actually need?
• Who will set up the templates?
• Who will upload our suppliers?
• Who will help us with our first RFQ?
• Who can advise us when we’re unsure what to do?
• Who will ensure the system fits into our existing business environment?

With Promitea, you’re never left on your own.

We take pride in providing outstanding customer support. We don’t expect you to configure everything, design all the processes, and launch the system by yourself. Quite the opposite. We support you from the initial setup all the way to more advanced procurement methods and best practices.

🎯 First, We Find Out What You Really Need

Every company procures differently.

Some organizations focus primarily on materials. Others purchase mainly services. Some repeatedly run the same types of sourcing events, while others manage complex tenders involving multiple evaluation criteria. Some need better visibility into pricing. Others want stronger governance, approvals, and reporting.

That’s why we never enable every feature at once. Instead, we start with a simple question:

What do you actually need?

If you’re just beginning your procurement digitalization journey, we’ll help you identify the capabilities that make sense for your organization. We’ll show you what you’ll benefit from immediately, what may become useful later, and what you don’t need to worry about yet.

We’ll Configure Your Processes So You Can Start Procuring Immediately

We’ve found it highly effective to begin by setting up the most important elements:

• Approved supplier lists
• Key templates for components, services, spare parts, and materials
• Frequently used commercial terms and conditions
• Critical procurement documents
• Other essential procurement assets

This allows your team to start running procurement events quickly and confidently.

🎯 We’ll Help You Run Your First Tenders

The first tender in a new system is often the most challenging—not because it’s technically difficult, but because it takes time to become familiar with a new way of working.

That’s why we actively support you during your first sourcing events.

We can:

• Review the tender requirements together
• Help define the right evaluation criteria
• Show you how to select suppliers
• Explain how to interpret results and reports
• Guide you through the entire process

🎯 When You Need Help, Our Support Team Is There for You

Even the best software cannot guarantee that every situation will be completely self-explanatory.

Sometimes users simply don’t know where to click. Sometimes they want confirmation that they’re following the correct procedure. Sometimes they need quick advice while a tender is already underway. In other cases, they need assistance with suppliers, templates, or configuration settings.

That’s why we provide responsive customer support that feels like having a trusted expert just a phone call away.

The quality and intuitiveness of Promitea are best demonstrated by the fact that support requests typically decline to almost zero after the initial onboarding period. Even customers who run several thousand tenders per year rarely need ongoing assistance.

🎯 We Provide Training Without Overwhelming You

Promitea is designed to be intuitive.

Most users can learn the fundamentals during a short one-hour online training session.

At the same time, we understand that many users benefit from walking through real scenarios together. That’s why our training sessions are practical, easy to understand, and focused on what you actually use.

This isn’t a “here’s everything the system can do” type of training.

Instead, we focus on helping you:

• Create sourcing events and RFQs
• Select suppliers
• Upload attachments
• Monitor supplier bids
• Evaluate results
• Access reports
• Use advanced features when the time is right

🎯 We Integrate Promitea with Your Existing Business Systems

Procurement software should not operate as an isolated island.

Your organization already relies on ERP systems, accounting software, internal databases, and other business applications.

Promitea can integrate with your existing software ecosystem and support further automation. This means information doesn’t have to be entered multiple times.

The benefits are simple:

• Less manual data entry
• Fewer errors
• Better collaboration between procurement and the rest of the organization

We integrate only what genuinely creates value and delivers measurable improvements.

And once again, you don’t have to solve the technical challenges on your own. We’ll help design the integration, test everything thoroughly, and ensure a smooth rollout.

🎯 Best Practices from Other Organizations

Promitea is more than software. It’s also a way to bring proven procurement best practices into your organization.

Many companies face similar procurement challenges, but some are further along in their procurement maturity journey than others. Procurement software effectively becomes a repository of best practices.

You don’t have to figure everything out by yourself. You can benefit from approaches that have already been proven elsewhere.

For example:

• How can we create stronger supplier competition?
• When should we use a multi-round sourcing process, and how should it be structured?
• When does a reverse auction make sense?
• How can we evaluate quality as well as price?
• How can suppliers help us identify cost-saving opportunities?
• How can we establish transparent and fair evaluation criteria?
• How can we gain better visibility into historical pricing trends?

We’ll help you answer these questions and apply the practices that make the most sense for your business.